Privacy Policy
X-factors Financial Advisory Services Private Limited. (hereinafter referred to as “the Company” or we/ our and including www.9xfactors.com and 9xfactors mobile app”) understands the privacy and confidentiality of its customers who have shared their personal information with us. It is our topmost priority to keep the information secure and avoid misuse of customers’ personal details.
Please find below the type of information we may collect from you and its usage for the services offered to you via our website and our business partners. This privacy policy is applicable to our current and existing and future customers. By visiting our website and registering with us, you agree to this privacy policy.
By registering online at factors or using our mobile app, you allow factors and its business partners to contact you via phone call, email or sms. The purpose of contacting you is to offer you our services for the product you have chosen, informing you about our new products, telling you about promotional offers running at xfactors.in, or by its business partners and linked third parties. Under this policy, you authorize us to make contact with you for the above-mentioned purposes even if your number is registered under DND/DNC/NCPR services. This authorization is valid until your account is deactivated by either you or us.
Personal Information
X-factors collects personal information from its customers including first name, last name, email address, date of birth, your residence city and mobile number etc. factors can also extract information from third parties or public shared profiles which are public in your social accounts. The collected information is stored in X-factors only.
Purpose
xfactors.in collects information from you when you register online with us or need some information regarding our products and services, visit our website. After registering with us or sharing personal details with us, you authorize us to contact you via email, call or sms and send you promotional offers.
Use of Information
X-factors need your personal information for the following purposes –
- to reply to your queries being submitted by you.
- process applications or orders submitted by you.
- in order to resolve problems with any services provided to you
- to send you promotional offers, new products, or services available on our website or third parties with whom we have a tie up.
- manage or achieve our duties subject to any contract with our business partners.
- information received from you is combined with the information we get from third parties in order to make our website and services better.
- as mentioned in this privacy policy
Information Disclosure and Sharing
xfactors.in does not sell/ rent or
disclose your personal information to anyone as described in this policy. We
may share your personal information with our business partners or with another
entity in case of a business merger or sale of xfactors.com’s business part.
We restrict the collection and use of your personal information. We may
disclose your personal information in a non-personally identifiable manner that
does not reveal your identity. X-factors does not let anyone use your account
information and any other personal identifiable information except some
specific domestic procedures in order to manage, expand and improve our
services. Third parties who have tie up with us can contact you and tell you
about our services but with a limited access and they are required to maintain
the confidentiality of the information as mentioned in the contract with us.
We may share your personal information to the government agencies under the law
in case of identity verification, investigation of cyber incidents, hearings
and punishment of offences, or where disclosure of information is required for
the legal purpose. We may also need to disclose the information to third
parties under the law.
xfactors.in has various types of products like loans, credit cards offered by
lenders and banks. If you apply for these products or services and disclose
information to these providers, then the use of your information is dependent
on their privacy policies for which X-factors is not responsible.
Tracking via Cookies
X-factors and its partners use cookies to analyze trends, manage the website, improve marketing, track user’s preferences around the website and collect demographic figures for overall use. You can control the use of cookies at an individual browser stage by disabling these cookies that may restrict your use of certain features or services on our website.
Log Files
We use log files that include internet protocol (IP) address, internet service provider (ISP), browser type, exit or referred pages, date/time stamp, operating system to analyze trends and user’s movements while visiting the website. This information is combined with the other information we collect about you to improve our services, site functionality and marketing.
Email – Opt Out
If you don’t want us to send you emails or other promotion information, write us at support@xfactors.com. It may take some time to process the request but once you are unsubscribed by us, you won’t receive emails or any other information from us.
Security
xfactors.in use suitable technical and electronic measures to protect the personal information being submitted to us. In today’s time, we cannot guarantee complete security as no electronic system is 100% secure but we still use multiple security measures to protect against illegal use, damage, or loss of any kind of information. You must also maintain the confidentiality and security of your login id and password and may not share these credentials with any third party.
Connection to Other Websites
xfactors.in provides links to other websites. The privacy of the information provided to other websites is not our liability. xfactors.in is not responsible for any loss of personal information through other sources. We can only suggest you read their privacy policies when you visit their websites.
Third Party Advertising
xfactors.in uses ad agencies or third-party advertising companies to provide ads when you are using our website. These companies do not use your personal information except the details about your visit to our website so as to offer ads on our websites as well as on other websites about the services that you may like.
Contact Us with Questions or Concerns or For Grievance Redressal
If you have grievance or complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to support@xfactors.in. The name and contact details of the Grievance Officer is Mr. Raj Tilak Singh Chauhan, X-factors Financial Advisory Services Private Limited, Plot No 7, Kwality Parikrama, M P Nagar, Zone -I, Press Complex, Bhopal (MP-462011) India.
Notice
The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.
Effective Date
May 5, 2024